Hi @MTF,
Thank you very much for contacting the community! I understand the issue you've been experiencing. You recently bought a Nest Thermostat at Home Depot, but you've run into trouble installing this specific unit. When you try to add it to your phone via the app, you get a "something went wrong" error message, unlike with your other two Nest Thermostats, which were easy to add. Don't worry, I am here to help!
I appreciate that you took the time to try several troubleshooting steps, such as resetting the router and removing the thermostat batteries, but see that the issue persists. I know this can be frustrating. To provide you with the most appropriate troubleshooting steps, I’d like to ask a few questions:
- What type of Nest Thermostat do you have? Here’s a helpful article about how to identify your thermostat model.
- You mentioned receiving a “something went wrong” error message, but have you seen any other messages? If so, which ones?
- Are you using the Nest app or the Google Home app to set up this thermostat?
- What is the make and model of the primary device (phone or tablet) you are using to set up your thermostat?
- Have you tried using a different phone or tablet to add the thermostat?
Please feel free to share any additional details you think might be relevant.
Best regards,
Eduardo
