Broken Heat Link

[Demps81]

Hi my nest link is nit working no lights are coming on at all when I press and hold fir 10 to 20 seconds. This has done this before and I have fixed it from doing the trouble shooting 

[AlexD]

Thanks for reaching out to us here @Demps81 . I am sorry to hear you are facing difficulties with your thermostat and I would be happy to try and assist. 

Just to check, which model of thermostat and Heat Link do you have? You can check out which device you have in How to tell which Nest thermostat you have page and let me know which it is. 

[Demps81]

Hi its the 3rd-gen
Nest Learning Thermostat I have got

[AlexD]

Thanks for clarifying. If you haven't already, check the breakers and switches at the location, to make sure nothing has tripped. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.

If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after, when you press the button on it. 
 

[Demps81]

Hi I've done that and still nothing

[UanaC]

Hi there! Is it okay if I reach you over the email you're using here?

Many thanks, Uana.

[Demps81]

Yes of course you can

[Demps81]

U not emailed me yet

[AlexD]

Sorry for the late reply. I sent the email your way. Let us know here once you go trough the form so one of my colleagues or me can look for it. 

[Demps81]

It's ok. I've filled the form out

[TudorL]

Thanks for letting me know. By any chance, you used a hotmail address when completing the form? 

[Demps81]

Yes it's dempsss

[TudorL]

Great, we'll send you an email on that address in the next couple of minutes. 

[Demps81]

Brill

[TudorL]

Email sent away, you should receive it in a couple of minutes. 

[UanaC]

Hello there! Just checking in, did you receive my colleagues email?

[Demps81]

Hi. No I've not received any email yet

[Demps81]

I'm waiting to hear back from a company called boxt but not herd anything yet

[AlexD]

Thanks for the information. I see you've been in touch with a colleague over chat. They sent you an email with a link to schedule an appointment with BOXT. Did you use the link and if so, when was it scheduled for? 

[Demps81]

I've not seen a link I've been waiting for boxt to contact me. Do you have the link to send me please 

[AlexD]

Understood. I resent the email they sent you. Check to see if you received it now. Make sure to check your spam and trash folder as well, just in case it ended up there. Let me know if you received it.

[LarisaL]

Hi there, just checking in! Did you see the previous message from my colleague?

[Demps81]

Hi yes I did its all booked. Thank you all so much for your help ⭐️⭐️⭐️⭐️⭐️

[TudorL]

Should anything else come up, we're a message away. Thanks for reaching our Community and have a nice day ahead!