Google Nest Community

I understand, thank you. Now I'll send you an email so we can create a case in our system. Please let me know once you've completed it.

Hi there. Sorry for the delay, but can you tell me if you tried to turn the power off and then back on from the fuse board?

Hi there! I'm sorry to hear about this situation. The Heat Link, the white square-ish box with a round button in the middle of it which says "Nest", is usually installed near the boiler because it needs to be connected to it. We don't have any way to...

Hi there! Can you tell me what color the LEDs from the Heat Link are? Also do you see any icons on the thermostat display?

Hi there! If you are referring to the Heat Link, there are no Nest cables for it. But if you are referring to the Nest stand, as long as it is a micro-USB cable and it fits, it should be fine.