My heatlink broke around a year after installation and I've made contact with Google several times and a replacement was promised but this still has not been recieved. I was informed on the second follow up that this,was due to my location on the Isle of Man so I provided a UK delivery address which could then be couriered on to myself, details sent via email. I am still awaiting the replacement heat link which still has not been recieved at the UK delivery address. Frankly I'm appalled that the expensive product broke a year after installation and even worse that despite having taken several steps to try to get the replacement delivered this still hasn't occurred.
Customer service and device reliance leaves much to be desired and I am at the point that if the replacement does not get delivered I see little option other than gave the whole system replaced with a far more reliable conventional thermostat and I certainly wouldn't recommend it to anyone else in light of the poor reliability and horrendous Customer service.
