Bug: Unable to remove empty Home in Nest Apps

[rgaila]

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Original Poster: Alexandre Capone 

In Nest application, I have a empty home that I can’t remove. On Google Home this home does not exist..How can I remove. I did merge both account N’est and Google home.

[rgaila]

Hello Alexandre,

We're sorry to hear about your empty home refusing to leave! That's an annoying problem to have, but let's see how we can fix it.

I have a couple of questions that would help me figure out the right solution for you:

• Are your the primary owner of the account in Google Home?
• Which steps have you tried to remove it?

Can you also try the steps outlined here in this troubleshooting guide?

I look forward to your reply and hope we can resolve it together.

-From Garrett DS, Community Specialist.