Can not unlock

[Bearded1801]

Forgot pin and deleted thermostat from app. I am needing to reset or unlock my thermostat.

[Jenelyn_O]

Hi Bearded1801,

Thanks for reaching out — I'd love to help. You can use a computer to unlock your Nest Thermostat, but this option will lead to a factory default. You'll lose all the saved settings like equipment settings and temperature schedules.

Once you're ready you can follow the guide here:

• Get a USB data cable. To confirm if the USB data cable works, plug in a different device (like a phone) and check if the computer recognizes it.
• Remove the thermostat display from its base.
• Insert the USB cable to the USB port on the back of the thermostat display, and attach the thermostat display to your personal computer with the use of the USB cable
• Locate and open the folder or icon for the Nest device that should appear on the computer screen.
• Check for the file named technicalinfo.PLIST.

Please let me know if you see the file.

Best,

Jenelyn

[Jenelyn_O]

Hi Bearded1801,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Bearded1801]

Yes I can see the file using my laptop 

[Jenelyn_O]

Hey Bearded1801,

Thanks for the update — to proceed, please fill out this form as I'll hand it over to our team. Let me know once you're done. 

Best,

Jenelyn

[Bearded1801]

I have submitted the form 

[Jenelyn_O]

Hey Bearded1801, 

Thanks for letting me know — I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Best,

Jenelyn