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Can’t Link nest app to google home

Mrose
Community Member

‎04-13-2023 06:48 PM

Is there a way to link the nest app to google home? I need to add a family member to my nest account so they can also use the thermostat. I tried to add a family member to nest app but it directed me to google home which I dont reallly use. I added my husband who accepted but it doesn’t show in my nest app nor can he see anything. I assume I have to link the two apps but then I’m wondering if I should have setup my thermostat in google home instead of the nest app? 

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3 REPLIES 3

MplsCustomer
Bronze
Bronze

‎04-13-2023 07:06 PM

@Mrose 

First of all, you cannot choose which app to use for the install. The Nest Thermostat E and the Nest Learning Thermostat get installed in the Google Nest app, but then should AUTOMATICALLY appear in the Google Home app, provided that you are logging onto each app with the same Google Account and accessing the same Google Nest "home/structure" on the same Wi-Fi network and you have assigned the thermostat to a "room" ("Where") in the Google Nest app.

The Nest Thermostat gets installed in the Google Home app and cannot be accessed in the Google Nest app.

https://support.google.com/googlenest/answer/9274936

In recent months, numerous customers in this forum have reported that when they installed their Nest Thermostat E or the Nest Learning Thermostat in the Google Nest app, it did NOT AUTOMATICALLY appear in the Google Home app. Many of these customers have then tried this workaround: In the Google Nest app, create a new, temporary Google Nest "home/structure". Go to that new, empty Google Nest "home/structure" in the Google Home app and delete it. This apparently forces the 2 apps to sync.

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Mrose
Community Member
In response to MplsCustomer

‎04-13-2023 07:43 PM

Thank you! The workaround worked and they synced. Appreciate the help. 

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Jake
Community Specialist
Community Specialist
In response to Mrose

‎04-18-2023 11:15 AM

Hey Mrose,

 

Thanks for the helpful reply MplsCustomer.

 

I am glad to hear you were able to get your accounts linked and everything is good to go from here. I wanted to check in with you, and let you know that I will be locking the thread in 24 hours with the issue being resolved. Please let me know if you have any questions from here, as I would be happy to take a closer look.

 

Best regards,

Jake

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