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Can’t access settings

Supernovabirch
Community Member

Settings icon is greyed out/unresponsive with “ ! “


I’ve done 10 second reset. 

all other suggestions require me to access settings. 

1 REPLY 1

DeboraJ
Community Specialist
Community Specialist

Hi @Supernovabirch,

 

Thanks for posting on the community! I understand you're experiencing issues with your settings icon being unresponsive and displaying an exclamation mark. It's really helpful that you've already attempted some troubleshooting steps. Let's work to get this resolved.

Before we continue, I need some relevant information:

  • What type and model of device do you have?
  • When did the issue start?
  • Which app are you using? Is it the Nest app or the Google Home app?
  • Could you please show me the error you're seeing? You can attach a photo here or upload it to a drive file and share the link.

I'll be happy to help you once you provide this information.

 

Best regards,

Debora