03-18-2023 09:28 AM
Hi, My nest thermostat is connected to Wi-Fi but I’m not able to connect it to the Nest or Google Home app. Google can’t find the device so I scan the QR code and then nothing happens. The app just goes back to the main screen. On Nest I scan the QR code, it shows Assisting Device then says something went wrong. I have rest the thermostat once and tried to connect to both apps as well. If anyone can help.
03-18-2023 01:12 PM
The Nest Learning Thermostat gets installed in the Google Nest app.
The "assisting device" error is a Google Nest bug that's been around for a long time. Some customers in this forum report they have been able to get around them by temporarily turning off their other Google Nest devices.
03-30-2023 12:34 PM
Hey there,
Thanks for the help MplsCustomer.
I wanted to follow up and see if I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
04-06-2023 12:09 PM
Hey Ikalla3405,
I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
04-07-2023 10:48 AM
Hello there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake