Can’t connect remotely to thermostat

[Starlitt]

I bought a remote home with an older model of the nest thermostat. It has been connected to use remotely with a propane heat pump. I have an iPhone, my husband has an android. We have all required apps ((nest/google home) yet neither of use can connect. My daughter used her phone and connected immediately. Any suggestions? 

[inb8264 · Accepted solution]

Hi @Starlitt

Check which model of thermostat you have:
How to tell which Nest thermostat you have - Google Nest Help

If you have a Nest Thermostat E or Nest Learning Thermostat 1st or 2nd gen those are no longer supported and can no longer be controlled using the app I'm afraid. There are 3rd party firmware updates, but those are not officially supported by Google.

End of support for Nest Learning Thermostats (1st & 2nd gen) - Google Nest Help

[Starlitt]

Sigh…. It is 2nd gen. So am I needing to buy a new one? Newer version? 

[inb8264]

Yeah, it is a bummer. If you do not want to flash 3rd party firmware then you will need to buy a newer Nest thermostat.

[Starlitt]

Ok, I appreciate the information.