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Can’t connect thermostat to app.

Zyv
Community Member

Nest not connecting to the app. The key code is 6 figures not 7. The app appears to be trying to connect to the old style thermostat in the app….not the learning thermostat.

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey there,

 

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article that has some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Markjosephp
Community Specialist
Community Specialist

Hi folks,

 

Thanks for assisting, Jake.


@Zyv, I'm chiming in to check if you have additional questions or concerns, as we will be locking this thread within 24 hours.

 

Best,

Mark