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Can’t connect to Thermostat- tried everything

Anw17
Community Member

After about 5 years of trouble free use, now can’t connect to Heat Link. H1 error. I’ve moved the thermostat to be within 5 inches of the Heat Link so I don’t think it’s interference. The thermostat has wifi connection fine

The Heat Link alternates green/orange but just never connects. Please advise, thanks 

1 Recommended Answer

AlexD
Community Specialist
Community Specialist

Thanks for clarifying. Let's try and have them connected back. 

 

Move it as close as possible but make sure that it's plugged in to power. On battery it will not be able to connect to the Heat Link.

 

Press and hold the button on the Heat Link for about 25 seconds, let go and do it one more time. We want to make sure we reset it to times and put it in paring mode. You want to see it blinking yellow/orange and green quickly and after a bit slower once it's done.

 

Once done, press and hold the thermostat display for about 10 seconds. It should turn off. If it does not turn on by itself in a few moments, press and hold the display until it turns back on. At that moment, it will try and pair back to the Heat Link.

 

Additionally, turn off any devices in the area that could cause interference including the Wi-Fi, just to reduce the chances for any interference. 

 

Let me know how it goes. 

 

View Recommended Answer in original post

7 REPLIES 7

AlexD
Community Specialist
Community Specialist

Thanks for reaching out here @Anw17 . I am sorry to hear you are facing difficulties with your thermostat and I would be happy to try and assist. 

 

It's great to hear you moved the display closer, that is something we always try and do. Just to confirm, is the thermostat mounted on a stand or is it on the wall, and you detached the display and took it closer? 

 

Was there any work done on the heating system at the location or any power outages in the area before this behaviour occurred? 

Anw17
Community Member

Thanks for replying

its on a stand so I just unplugged and tried on battery power.  Subsequently tried with it plugged in but only 2metres away. No power outages/work on the system

 

Thanks

AlexD
Community Specialist
Community Specialist

Thanks for clarifying. Let's try and have them connected back. 

 

Move it as close as possible but make sure that it's plugged in to power. On battery it will not be able to connect to the Heat Link.

 

Press and hold the button on the Heat Link for about 25 seconds, let go and do it one more time. We want to make sure we reset it to times and put it in paring mode. You want to see it blinking yellow/orange and green quickly and after a bit slower once it's done.

 

Once done, press and hold the thermostat display for about 10 seconds. It should turn off. If it does not turn on by itself in a few moments, press and hold the display until it turns back on. At that moment, it will try and pair back to the Heat Link.

 

Additionally, turn off any devices in the area that could cause interference including the Wi-Fi, just to reduce the chances for any interference. 

 

Let me know how it goes. 

 

Anw17
Community Member

All good now thanks. You’re a legend

Paul_R
Community Specialist
Community Specialist

Hi there @Anw17! I'm glad to hear that the steps that my colleague has provided helped you solve the issue. Would there be anything else I, or my colleagues can do to assist you?

Anw17
Community Member

No all good thanks

Paul_R
Community Specialist
Community Specialist

Alright then, it's always a pleasure to help. I'll close the thread now, but should anything else come up, please feel free to reach out again. Have a great day!