Can’t finish setting up Nest thermostat

[Shanna]

This new learning nest thermostat won’t get past putting in the serial number. I’ve scanned it, entered it in multiple times and it won’t move past this point. I have two HVAC systems and the second one won’t sync. I created a second address like it’s a duplex and  that didn’t help. It says device can’t be found. I’ve put my phone right next to the thermostat and it can’t make the connection. I’m ready to return it as o need to use my AC but can’t woru this thermostat not setting up. Help 

[MelbaDT]

Hey Shanna, 

Sorry to hear about your experience setting up your Nest thermostat and for the delayed response. I want to check on this further. 

A few questions — what specific Nest thermostat is this? Are you getting a specific message or a code on your Google Home/Nest app or on your thermostat display when you're stuck at a certain step? Also, could you try the suggested step here: https://bit.ly/3cKztms?

Let me know how it goes. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — how's your Nest thermostat now?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
 

Best, 

Melba