Can't migrate Nest account to Google

[lonestarjacket]

Since Works with Nest is no longer supported I am toying to migrate my Nest account to my Google account.

I always get the message "This Nest account is already associated with another Google account"

That shouldn't be possible as I am the only user of these Nest devices ever and my Google account is only associated with a couple of audio and video devices.

How can I disassociate my Nest account from some unnamed Google account?

[MplsCustomer]

@lonestarjacket 

It means that you are already using the Google Account to which you are trying to migrate to manage other Google Nest devices (like the "couple of audio and video devices" you mentioned); that means your Google Account is already associated with a Nest account.

See the "Error message: Google Account is already linked with another Nest account" subtopic on the Help page below for two alternatives that Google Nest suggests:

https://support.google.com/googlenest/answer/9297676

[lonestarjacket]

But those other devices aren't Nest devices.  They are TV and soundbar.

Regardless, am I stuck and unable to migrate in any manner?   I wouldn't mind except it broke integration with Alexa.

Nothing in the link advises what to do to resolve my situation. 

[lonestarjacket]

OK

I found the section.   I don't understand how my Google account is linked since Ihave no Nest device other than thermostats  not migrated.

I guess creating a dedicated Google account is my best option.

[MplsCustomer]

@lonestarjacket 

If you were previously using the Google Home app before attempting to migrate, then that Google Account is associated with a Nest Account (and not the Nest Account you were using for the Google Nest app.

Even if that is the case, you can still use that Google Account if you follow the instructions I reverenced above.

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I just want to check if you managed to see the response above. Please let us know if you still have questions in mind, as we'll be willing to assist you.

I appreciate the help, @MplsCustomer.

Best,

Jenelyn

[lonestarjacket · Accepted solution]

If I understand the instructions correctly my options are to create a new Google account and migrate to that or to just start over and add the devices to my Google account manually.

Option 2 is tedious and loses my history and settings from my Nest account.  I am considering option 1, that is also a little tedious to create a new account but at least would let me migrate.

The bottom line is neither of the documented options are very good from a usability perspective and seems like a huge miss from development.  Customers with prior Google Home accounts and also Nest accounts aren't exactly an edge case.

If I ever change my thermostats then I probably won't choose another Nest product.  Dropping support for Works with Nest should have come with trouble-free migration to Google.  This is a LOT of trouble.

[zoeuvre]

Hi folks,

@lonestarjacket, thanks for lettings us know. We want to make sure that everything will be taken care of —  I’ll keep this thread open and wait for your update after you performed the first option that you have considered. On the other hand, we'll also take your feedback as an opportunity to learn and to be able to provide a better experience in the future.

I appreciate your input, @MplsCustomer and Jenelyn. 

Regards,

Zoe