Can't reduce the temperature during Rush Hour Rewards

[martingrobbins]

Whenever rush hour rewards kicks in it changes my temperature from 73 to 80. When I try to turn down the temperature it says that my temperature will adjust in 2 hours 17 minutes. Why can't I change my temperature durin Rush Hour Rewards like the program says I can?

[EdwardT]

Hi martingrobbins,

If you’ve signed up for our Rush Hour Rewards program, your Google Nest thermostat automatically adjusts your heating or cooling schedule and temperatures during an energy Rush Hour.

You could simply change the temperature on your thermostat to stop participating in the Rush Hour event. You’ll stay enrolled in Rush Hour Rewards, and your thermostat will participate in the next Rush Hour event. If you repeatedly stop participation in the events, you may lose out on some program incentives depending on your energy provider’s participation requirements.

You could also click on this link to learn more about this.

Thanks,

Edward

[martingrobbins]

I wish it worked like that. My original post stated that it doesn't.  My temperature doesn't begin to cool until hours later and climbs in the 80's until then. Per your instructions I simply changed the temperature...no effect.

[EdwardT]

Hi martingrobbins,

Thanks for the response. I'd love to know more about this and I have a few questions:

• Are you getting a message saying "delayed" on the display?
• How is your Nest Thermostat wired?
• Please check the power readings of your Nest Thermostat by going to Settings > Technical Info > Power

Thanks,

Edward

[martingrobbins]

Battery  3.863V

Vin  8.06V   Later it read 5.71V  Now it reads 6.75V

Vout 8.06V   Later it read 5.71V  Now it reads 6.75V

I am getting the message Delayed on the display.  

Wiring is Y1 Cool  G Fan  Rc Power  W1 Heat

[EdwardT]

Hi martingrobbins,

Thanks for the response. Are you only getting this "delayed" message during rush hour? This message could be a symptom of a power issue and you might need to install a C wire or the Nest Power Connector to help deliver consistent power to the thermostat.

Thanks,

Edward

[EdwardT]

Hi martingrobbins,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi martingrobbins,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[martingrobbins · Accepted solution]

Thanks for your help with this issue, it's been very frustrating to me. My research shows that I've been doing everything correctly with my Nest. I've got two of them in my home on 2 seperate air conditioners and don't have a problem with one of them. So I called my HVAC guy and they did an analysis on my entire HVAC unit and found that the blower motor was pulling very high amps and therefore couldn't run normally so the air wasn't being moved like it is supposed to. $14,000 later and I should be fixed this week. 

Thanks.

[EdwardT]

Hi martingrobbins,

Thanks for the update. Glad to know that you were able to figure out what's causing the issue. Please give us an update once you get it fixed.

Thanks,

Edward

[EdwardT]

Hi martingrobbins,

Just checking back in. How's it going with your Nest Thermostat? Still need our help?

Thanks,

Edward

[EdwardT]

Hi martingrobbins,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward