Can’t see thermostats after adding new house

[Sixf00t4]

I have 2 thermostats in my main home that I set up in the Google home app.  They’ve been working fine since 2021 when I installed them.

i also had a rental property “A” in the nest app that I installed in 2018.  

all was well there-2 separate apps, 2 separate locations.

got a new rental “B” and set up a new 4th gen with the same email as my main home in the Google home app.

total.chaos.ensues.

my wife is still able to see the home thermostats in her Google app with her email address, but I see no devices at all.  When I go into the nest app, I’m able to see rental A and adjust temp, and I see rental B and home as locations, but no thermostats.

[tajennifer]

Hi Sixf00t4,

Thanks for posting. I'm sorry to hear about the situation you are experiencing with your Nest Thermostats, which are not showing up on your phone and your account. I understand how frustrating this situation can be. But don't worry; help is here. I need to ask for some information to provide the best solution:

• Are you signed in with your wife's email or with your email address?
• Are you invited as a family member to the home, or are you the manager of the home on the Google Home app?

Please keep me updated. I'll be waiting for your response.

Best regards,

Jenny

[Sixf00t4]

Hi!  Thanks for the response!  I’m signed in as myself, who should be the owner/manager.  There is a 3rd email address, we’ll call it the business email, that was the only one set up in the nest app originally.  It was separate apps, separate accounts…now it’s all mixed, it seems.

[Sixf00t4]

For curiosities, I signed into the Google home app as the business account and see no devices.

[tajennifer]

Hi Sixf00t4,

Thanks for your response. I understand that you are using a third email that it has to be the manager. You can confirm this information on the Google Home app by following the next steps on your app:

• Tap your profile picture or initial Manage your Google Account.
• Scroll to the tab you want.
• Tap a tab > People & sharing.

You can confirm if all the accounts that you want are already invited to the home.
Please keep me posted.

Best regards,
Jenny