Not a heating issue. It’s a water issue. The thermostat says the hot water is off (and it should be) but the app says the hot water is on (and it is) . Have tried turning water off in the app it doesn’t do any thing.
Thanks for reaching out in the Google Nest Community forum and for being a step ahead of us. I'm sorry for the delay. To confirm, in what country are you located? Were you able to try reinstalling the app?
