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Cannot add nest thermostat e to my nest app

atomicdroid
Community Member

I have a Nest Thermostat E in my house.  Previously it was added to my Nest App and I was able to do all the things.   I logged into the Nest App and the thermostat was no longer listed.  I "migrated" to Google Home thinking that would fix it.  Nope.  Thermostat not listed in Google Home and when I log into the Nest App and try to add it manually, it asks for a security code.   Go to the Thermostat, navigate the Nest App and it only shows "Already added to account" and the done choice.

How do I fix this?  I want to be able to remote manage my thermostat again.

 

thanks.

1 REPLY 1

David_K
Diamond Product Expert
Diamond Product Expert

Try these steps:

  1. Factory reset the thermostat.

  2. On the Nest app home screen, tap the Settings cog.
  3. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
  4. On the thermostat, press it to open the quick view menu and tap the Settings cog.
  5. Turn the ring to select Nest app and press to open it.
  6. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
  7. Follow the remaining steps in the Nest app.