Cannot connect to Nest App

[JV6]

Cannot connect / link Learning Thermostat to Nest App. Had 90 minute plus call conversation with two different Google reps through troubleshooting guide. My friend had same issue & had to get new unit. My thermostat is working properly, just not linking.

Any ideas to resolve or should I request a new unit? Thank You.

[RyanJ]

Just got the new Nest E, having the same issue.  It works but will not connect to Google Home, tried restart, reset to factory settings.  Super annoying.

[RyanJ]

I had to install the Nest app to link my Nest E after it wouldn't connect to Google Home.  Once I connected via Nest, it auto-imported into Home.

[JV6]

I cannot connect / link to the Nest App. Also doesn't link to Home App since not connecting to Nest App.

[EdwardT]

Hi folks,

Thanks for reaching out. I'm sorry to hear that you're having an issue with linking your Nest Thermostat to the Nest app. I'd love to know more about this and I have a few questions:

• What's the message that you're getting when you try to link your thermostat to the Nest App?
• What's the make and model of the device you're using to set it up?
• Have you tried using a different device to link the thermostat?

Looking forward to your response.

Thanks,

Edward

[JV6]

Error message is M15 

Model T3021US

Tried on two different Android phones

[EdwardT]

Hi JV6,

Thanks for the added info and I apologize for the late response. The M15 message usually occur when you interact with the Nest thermostat after you've started a new pairing session but didn't finish it. You could try the following steps after setting it up:

• After pairing the thermostat, please choose a mode like Eco, Heat, Cool, etc.
• Go back to the Nest app, and the app will show a circle with an exclamation mark on the Nest thermostat.
• Tap the exclamation mark and continue the thermostat configuration in the app.

Let us know how it goes.

Thanks,

Edward

 

[MelbaDT]

Hey there, 

Checking back in — how's it going with your thermostat now? Still need our help?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba