Cannot connect to app

[baby2e]

The entry code is letters and only numbers are allowed to be input.. 

[maedacortez]

Hi baby2e,

Thanks for reaching out. I understand you're having trouble getting your entry code. I'm happy to help!

Before I can assist further, I'll need some more information. Please let me know:

• What model of Google Nest thermostat do you have?
• Are you using the Nest app or the Google Home app?

I look forward to your response.

Regards, 

Manuel