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Cant connect and heater keeps coming on

Hyperiongate
Community Member

‎03-09-2024 12:12 AM

First off. I have a nest pro edition and that is not one of the product options

Second: it asks me to scan the qr code and it says it is not valid

Third. It asks me to manually enter the code, i try to enter the 25 or 30 digits that are exactly where they are supposed to be [just like the qr code....that doesn't work] but I can't get past 7 digits. 

WTF whats the problem. 

The fact that there is not an option for a nest pro edition is f#$@king stupid. The construction guys that installed this are morons. If you tell me I have to go back to those idiots I will never buy a nest product again. I don't care Bout your stupid pro installer network.  I just want my thermostat to work and I want support from nest directly.

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David_K
Diamond Product Expert
Diamond Product Expert

‎03-09-2024 02:53 AM

There is no "pro" model thermostat. Let's first check which model of thermostat you have. You can check here:

How to tell which Nest thermostat you have - Google Nest Help

 

Once you've confirmed that, you know which app you need to use for setup.

 

Use the Google Home app to set up the following thermostats:

  • Nest Thermostat

Get started with your Nest Thermostat - Google Nest Help

Use the Nest app to set up the following thermostats:

  • Nest Thermostat E
  • Nest Learning Thermostat (1st gen)
  • Nest Learning Thermostat (2nd gen)
  • Nest Learning Thermostat (3rd gen)

Add your Nest thermostat to the Nest app - Google Nest Help

If you experience any issues during setup, try these steps:

Need help with setup? Troubleshoot common Nest The… - Google Nest Community

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