Cant get it to cool.

[Jmtreport]

Installed a new nest thermostat in a brand new house. Has a C wire also.  Everything was easy until I put it on cool and it's the heat. Any advice on wiring. Pics belows

  

 

[DaveLister]

I don't believe it's a wiring issue. Try these instructions from https://support.google.com/googlenest/answer/9257086, 3. Change the O/B wire settings:

1. Open the Home app .
2. Tap your thermostat.
3. At the top right, tap Settings.
4. Select Thermostat.
5. Scroll until you find Heat pump. It should show which wire configuration is currently selected.
   • If the O option is highlighted, select B.
   • If the B option is highlighted, select O.
6. To make sure the issue is resolved, test your heating and cooling again.

[Markjosephp]

Hello everyone,

I wanted to ensure that everything was covered here.

Thanks for sharing the step, @DaveLister.

@Jmtreport, In addition to what was shared above, after changing your heat pump's orientation, to ensure that it syncs the changes in its settings, restart your thermostat itself to refresh.
Please let us know how it goes.

Regards,
Mark

[Jenelyn_O]

Hi there,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks for your help, @DaveLister and Mark.

Best,

Jenelyn

[Jmtreport]

Good to go. Thank you. Went into settings and switched O to B

[Jenelyn_O]

Hey Jmtreport,

Awesome, glad to hear! Please feel free to create a new thread if you have any questions or concerns, as we'll be willing to assist you from there. Otherwise, I'll be locking this thread after 24 hours. 

Cheers,

Jenelyn