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Cant setup nest app on my phone. No key shows up on my thermostat to setup the app.

Dianne
Community Member

No key shows up on thermostat to enter in app to set the app up

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

First, can you confirm what model of thermostat you have?

https://support.google.com/googlenest/answer/9246551

Jake
Community Specialist
Community Specialist

Hey Dianne,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

 

Thanks so much for the reply davidking.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Dianne,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Dianne,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake