Carrier thermostats

[Home119955]

Hi

we just upgraded our HVAC system and we are using a Carrie infinity thermostat. I tried multiple time to link to google home but it states error. Is this a common problem? Looking online it states new version of the home app has this problem. What do u think can help? Thanks 

[Anonymous]

Are you trying to setup carrier thermostat to Google Home App?

[Home119955]

Yes, I want to link it to google home app. 

[Anonymous]

Have you tried the selecting the + icon then selecting the set up option that says works with Google?

[Home119955]

Yes… it initially says connected then

“something went wrong” no other explanation then Disconnects

[Anonymous]

Try uninstalling the app then.

[Home119955]

hi

it did not work, I reinstalled it, no changes

[Anonymous]

If that's the case, I believe you'll have to call Google Home support to help you with this.

[Dan_A]

Hi Home119955,

That certainly hasn’t been easy for you ― let’s check it out. A few questions: was it working before? What are the Nest speakers linked to your Google Home app? Were you able to control your thermostat via voice command? Is it working on its native app? Also, what is the exact make and model of your thermostat to know if it’s compatible with Google Home?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers and your thermostat.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

If you could unlink the thermostat from its app and link it back in. Once you’re able to control it, follow the steps below to link it to your Google Home app:

1. Open the Google Home app Google Home app.
2. At the upper-right, tap the account icon.
3. Tap Assistant settings and then Home control.

@eveluna, thanks for the help.

Kind regards,

Dan

[Jake]

Hey there,

I wanted to check in and see if you managed to see Dan's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni

[Home119955]

let’s check it out. A few questions: 

Was it working before? No

What are the Nest speakers linked to your Google Home app? Multiple google home hub/speaker

 Were you able to control your thermostat via voice command? No, it never connected, had the nest before

 Is it working on its native app? Yes

Also, what is the exact make and model of your thermostat to know if it’s compatible with Google Home?  Ion system control, ill get the model number.

 It would help a lot if you could do a sequential reboot first: Did but no help

[Juni]

Hi Home119955,

Thanks for the details you provided. You can uninstall and reinstall the Google Home app and observe if it will make a difference. Using another mobile phone will help us further isolate the issue. 

Looking forward to your response.

Thanks,

Juni

[Juni]

Hi there,

Buzzing in — I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Regards,

Juni

[Home119955]

I used my wife’s phone. It didn’t work either. I’m just gonna have to settle with the way it is I guess. Maybe an update for the carrier app will happen in the future. Thanks 

[Juni]

Hi Home119955

Thanks for the response and sorry for the delay. It would also help you if you can contact the manufacturer directly. Partners are expected to support the integration of their products with Google Nest and Home devices.

Let us know if you have other questions or concerns; otherwise, we will be locking this thread after 24 hours. 

Best,

Juni