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Change MODE on Thermostat not available

PlanetCarol
Community Member

I tried to change the mode from "Heat / Cool" to "Heat" but for some reason it is no longer available on the Thermostat.  If I turn the dial it only shows temperature and not "Settings" menu.  I had to adjust it from the computer.  So far I can't find any help in the forums. 

I checked my settings on my computer and "Security" is OFF so that is not the problem.  After I changed the mode from the computer, it did change on the thermostat so Network is not the problem.  It is weird as I've done this for over 2 years with no problem before.

1 REPLY 1

Jeff
Community Specialist
Community Specialist

Hi everyone,

In an effort to keep content fresh on the forums here and prioritize current issues, I'm going to go ahead and close up this thread. If you have any outstanding issues from this post or any other problems, please feel free to open up a new discussion.
 

For those struggling with this issue, one of the recommended steps is to perform a factory reset on the device. After setting the device up as new, if the settings are still not showing, it would be best to contact support for some additional help. You can reach them here: https://bit.ly/3o1aRK5

Thanks,
Jeff