Change Nest to different account

[Jennifer432]

My husband passed away last year and now my Nest has kicked me out of the app.  I have his username and password for the unit but it now says it’s no longer valid even though I still have access to that email account.  I have tried setting up a new account with my email but it says to go get a code from inside the thermostat and the thermostat will not display a code because it is connected to another account (my husband’s, which I can’t access.). Feel like I’m going in circles and getting nowhere.  Can anyone help, please?

[kjgeorgedallas]

Sorry to hear about your husband.  I am having the exact same issue though.  I hope someone has the answer.

[Jennifer432]

I’m so sorry that you’re going through it, as well.  I spoke with customer care (well “chatted” online) and was instructed to factory reset the thermostat and create a new account.  I did that and it ultimately worked (although there were some screens that would have been confusing for me without talking to them.  I hope this helps you find a way to get yours straightened out, too.  It did ultimately work for me.

[kjgeorgedallas]

Thank you for your kind words and the fix.  It took a while but I did get it done.  They don't make it easy...  Thank you, again.  Take care of yourself.