Change of Thermastat owner.

[lucynaish48]

We have just bought a house with an existing Nest system.  How do I change the ownership and connect the device to a new internet  provider please?  The heating / boiler has turned itself off and the house is freezing!

[Houptee]

You need to do a reset on the nest go to settings and scroll to reset.

It's like a new reinstall procedure.

Then use the app to finish adding it to your WiFi etc.

[lucynaish48]

Thank you.  So I guess the previous owner has to have deleted the property from her Nest account first?

[Houptee]

No that's what the factory reset is for it reboots and then you can add it to your account and WiFi it's like erased from the old account. App will ask for you to remove the nest and scan the barcode on the back then it should work.

[lucynaish48]

Very much appreciated !

[Houptee]

Read this how to restart or reset, you want to do reset All settings.

https://support.google.com/googlenest/answer/9247296#zippy=%2Chow-to-reset-or-restart-your-nest-ther...

[aatienza]

Hey lucynaish48,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
 

I appreciate the help, Houptee.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie