updated our wifi and now our nest is stuck on the start up screen. It won't connect via bluetooth. I've already removed the batteries to reset it and it still shows the start up screen once I place the batteries back in. I held the side of the thermostat to see if it would manually reset but that was no luck either. All it shows is "continue setup on the google home app". The device was removed from our home app so we can't continue the setup in any way. Anyone have any ideas?
I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What type of Nest thermostat do you have? Nest thermostat may take some time to start up after resetting or restarting it. There’s an animation on the thermostat display that shows the startup process, but if this screen doesn’t go away after a minute or two and appears to be stuck, follow the steps on the link for additional assistance.