frozen on start-up

[Jedill]

updated our wifi and now our nest is stuck on the start up screen. It won't connect via bluetooth. I've already removed the batteries to reset it and it still shows the start up screen once I place the batteries back in. I held the side of the thermostat to see if it would manually reset but that was no luck either. All it shows is "continue setup on the google home app". The device was removed from our home app so we can't continue the setup in any way. Anyone have any ideas? 

[aatienza]

Hey Jedill,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What type of Nest thermostat do you have? Nest thermostat may take some time to start up after resetting or restarting it. There’s an animation on the thermostat display that shows the startup process, but if this screen doesn’t go away after a minute or two and appears to be stuck, follow the steps on the link for additional assistance.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,
Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie