Hi dohchoi,
Thanks for posting in the community. I understand you checked with the support team for compatibility concerns and were told that the device isn't compatible. I'm happy to help!
To better understand the situation, I'd like to ask a few questions:
- What specific device are you trying to install?
- Have you used the official Google Nest compatibility checker on the website?
- Would you mind sharing a picture of your wiring installation?
Once you share these details, I can provide more specific information.
Regards,
Melany
