Clear History

[Jmcmahon58]

I am trying to clear all settings. My Nest keeps going to 52 degrees and have no idea why. 

[Markjosephp]

Hello Jmcmahon58,

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look at this for you.

If you have the Nest Learning Thermostat or the Nest Thermostat E, disable the Auto-schedule under the Nest Sense settings on the device itself. For the Nest Thermostat 2020 model, clearing the schedule within the Google Home app would help. Check the routines and remove all the thermostat actions available. Also, ensure that Home and Away Assist is also turned off for all Nest Thermostats.

Let me know how it goes.

Regards,
Mark

[Markjosephp]

Hey there,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Thanks,

Mark

[Markjosephp]

Hi Jmcmahon58,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Best,

Mark