cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Connected to thermostat but only heat is showing

Ac8
Community Member

‎10-28-2023 09:45 AM

I moved into a new place with an existing thermostat that was already set up. The A/C was working just fine before I tried to connect it to my phone and was using the device manually to adjust the temp. Once I finished connecting the nest to my Google home app, the A/C was gone and it now only shows heat. I thought maybe I did it wrong so I disconnected and then reconnected, but the same thing happened. How do I fix it? 

0 Kudos
Reply
1 REPLY 1

Markjosephp
Community Specialist
Community Specialist

‎10-31-2023 08:39 PM

Hello Ac8,

 

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look at this for you.

Can you share with us a photo of your thermostat's wiring? Also, check that all the wires on your thermostat's base are properly seated and the tabs are pushed down to ensure that they are locked. Then, try restarting your thermostat by removing both batteries and leaving them disconnected for at least 2 minutes before plugging them back in and to its base.

Keep me posted on how it goes.

Regards,
Mark

0 Kudos
Reply