Connection help

[Cocoon10889]

Need help with connecting to the app. The house isn't cooling. Just moved in, prevouse owners moved out.

[EdwardT]

Hi Cocoon10889,

Thanks for reaching out. I'm sorry to hear that you're having an issue with calling for cooling with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• What message are you getting on the display of your Nest Thermostat?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi Cocoon10889,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Cocoon10889,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward