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Connection issue

hussfam
Community Member

I am having issues with connection to my WiFi.  The thermostat had been connected and then got disconnected.  Tried fixing it and now all I have is a spinning circle of dots trying to connect.  I can't get out of it

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@hussfam 

You could try contacting Google Nest Support starting with this link:

https://support.google.com/googlenest/gethelp

View Recommended Answer in original post

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@hussfam 

You could try contacting Google Nest Support starting with this link:

https://support.google.com/googlenest/gethelp

Jeff
Community Specialist
Community Specialist

Hi hussfam,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

hussfam
Community Member

I contacted Google Support.  They replaced the display. It arrived yesterday and appears to be working fine.

Jeff
Community Specialist
Community Specialist

I'm happy that worked out well for you, hussfam. 

 

Before I mark this as resolved, is there anything else you might need?

 

Thanks,

Jeff

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Thanks for your help here, Jeffrey.

 

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Thanks,

JT