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Defective thermostat purchased last month from Amazon - No return accepted?

LakeStreet113
Community Member

‎03-17-2025 10:05 AM

Hi,

I am now ready to return the defective Nest Gen 4 thermostat to where I bought it, Amazon.  Amazon is letting me know that this has to be returned to Google.  Google is telling me to return to Amazon.

Which of is right?

Thank you

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EduardoN
Community Specialist
Community Specialist

‎03-21-2025 10:01 AM

Hi @LakeStreet113,

 

Thank you for reaching out to our support community! I understand your concern about where you have to return your defective Nest Learning Thermostat 4th gen. I appreciate you taking the time to share this information. I'm here to help you resolve this.

Based on this information, I'd like to ask you more about this concern. 

  • Which country are you located in?
  • When did you purchase the device?

Regarding everything that happened when you called Amazon, I would like to inform you that if you want to return a defective device, it must be to the store where you purchased it, in this case, Amazon. If there are problems that the device has presented, I would like to know what happened so I can provide you with the correct assistance.

Please feel free to share any additional details you think might be relevant.

 

Best regards,

Eduardo

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