09-21-2021 06:11 PM
I tried the suggestions to fix this problem previously on this forum and it’s not working! We can click it, but turning the dial doesn’t work and it’s stuck on heat and it’s 88 degrees. We reset the nest and charged it. All wires are attached correctly. Please help!
09-29-2021 12:53 PM
I’m having the same issue, how did yours get fixed?
10-15-2021 11:27 AM
Hey all,
I wanted to follow up, and ensure you both are good to go. Please let me know if you are still having any trouble with the device, as I would be happy to help.
Best regards,
Jake
10-15-2021 12:31 PM - edited 10-15-2021 12:32 PM
Still not working
10-16-2021 02:31 PM
Hi Jake, I am having a similar issue- my nest is on and I can push and hold to restart it, but it is completely unresponsive to the dial.
10-15-2021 12:32 PM
Not working
10-19-2021 02:08 PM
Hey all,
I am sorry you are still running into the issue. I have escalated this to a higher Team who will be in contact over the next 24-48 hours. Please be on the lookout for an email from our Team, and let me know if you have any trouble seeing that.
Best regards,
Jake
10-25-2021 10:08 AM
I had same issue. The optical sensor goes bad in them and they don't sell a new sensor. Online search shows this is a common problem. I called Google support. They had me walk through the reset sequence which didn't fix it. Then they told me my thermostat is bad now and I have to buy a new thermostat. I'm going with another brand now.
11-12-2021 09:08 AM
Hey all,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake