Did not receive promo link for 2nd Gen thermostat EOL issue

[gaogaigar4]

I have a 2nd generation Nest thermostat and have not received a promo link yet for the replacement 4th gen.  How can I get a promo link?

[davidrosencrant]

I cannot order 2 thermostats on the promo could someone please help me

[davidrosencrant]

can someone help me with this

[JillG]

@gaogaigar4 @davidrosencrant 

I won't be able to help so I escalated this thread to a Google Nest Community Specialist.

Thanks and they should post back soon...

[GabrielaG]

Hi everyone,

Thanks for reaching out to the Google Nest community. I'm sorry to hear that you haven't received the promo link for your Nest Learning Thermostat (2nd gen). I'd be happy to provide some guidance.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Feel free to keep us posted if you have more questions.

I appreciate the time you took to escalate the case @JillG. 

Best regards,

Gabriela

[gaogaigar4]

I have filled out the form.

[Steve3948]

Well the response I had was that I purchased through Nest before it became part of Google and due to this I would NOT receive the discount offer on Tado, after 4 weeks of complaining they did give me a credit on the Google Store, but there is nothing that appeals to me there, so having to fork out on a new system that will work with scheduling as that’s why I purchased the Nest in the first place, as I am away a lot and want remote access. Very disappointed with Google as the Gen 2 worked 100% with no issues.