E learning

[Charlie8]

I’m having issues completing the warranty form for a defective base plate. It keeps asking me to refresh the page and sorry we’re having problems with the form. How do I resolve this?

[MelbaDT]

Hey Charlie8, 

Oh no, sorry about that. Have you tried the form on another browser? If yes but to no avail, what Nest thermostat are you pertaining to? What happened to the base? Also, when and where was it bought? I'll be glad to check on your warranty options. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — have you managed to submit a warranty claim successfully? 

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba