Dear Google Nest Team,
I’m writing to express my deep disappointment regarding your decision to end support for the 1st and 2nd generation Nest Learning Thermostats, including those installed at Maple.
As a longtime customer who trusted Nest to deliver a reliable and future-proof smart home experience, this move feels like a betrayal. These devices were marketed as premium, long-term investments, and now you're effectively rendering them obsolete—despite the fact that they still function perfectly well.
Removing app controls, security updates, and connected features like Home/Away Assist not only diminishes the value of the product but also undermines the trust you've built with your user base. This is especially frustrating given that many of us have integrated Nest into broader smart home ecosystems.
Unless you offer a meaningful upgrade path or reconsider this decision, I will be forced to explore other vendors who prioritize long-term customer support. I’m also prepared to share this experience publicly on social media and consumer forums to ensure others are aware of how Nest treats its loyal customers.
I sincerely hope you’ll take this feedback seriously and respond with a solution that respects your early adopters.
