Hi bh519,
Thanks for reaching out to us, and I'm sorry to hear about the situation. I want to check if you are still in need of any help. If so, this might be because the temperature schedules of your thermostat override the temperature that you want the thermostat to actively call for. What type of Nest thermostat do you have? If you have either the Nest Learning Thermostat or the Nest Thermostat E, follow these steps:
- Go to Settings then look for Eco and select it.
- Turn off both the Eco Temperature.
- Click Done.
- Look for Nest Sense and select it.
- Select and tap Auto Schedule.
- Select "No" and "Off" then press the ring to select it.
- Click Done.
- Look for Reset and select it.
- Select and tap Schedule.
- Select Confirm Reset or Clear.
- Turn the ring to reset schedule.
- Click OK.
If you have the Nest Thermostat 2020, the steps below are for you.
- Clear weekly schedule.
- On the home screen, touch and hold your device's tile.
- Tap Settings > Schedules > Clear weekly schedule.
- Adjust temperature preset on the thermostat.
- Back to Settings > Temperature Preferences > Temperature Preset.
- Create new schedules on the thermostat.
- Tap Settings > Schedules > Add.
- Tap the day of the week that has the schedule you’d like to copy.
- At the bottom of the screen, select the option to copy the schedule for that day (Copy Monday schedule).
- Tap the box for each day you want to copy the schedule to.
- Tap Done to save the changes.
- Restart the thermostat.
- Go to Settings and select Restart > Restart > Yes.
Also, please gather the power readings of your thermostat under Settings > Technical Info > Power (Battery, VOC, VIN, and lIN) if you have the Nest Learning Thermostat or the Nest Thermostat E and to Settings > Equipment > Power Info (VIN, IIN, PS-*) if you have the Nest Thermostat 2020.
Keep us posted. We're happy to help.
Best,
Zoe
