Hi there,
I'd like to escalate my case and complain on the poor customer service dealing with a faulty nest thermostat.
Case ID [9-8249000031865]
I've provided all the right information and have tried to be as helpful as possible but I am still without a replacement nest thermostat and you are threatening to charge me for the replacement which has not been delivered yet. You have also not responded to my email 9 days ago and a follow up.
Due to your acknowledged mistake in sending the replacement device to the wrong address you have advised me that you can't do anything and that I need to wait.
Additionally your other suggestion to pay to get another thermostat installed and then when the replacement nest arrives, get it reinstalled at a total cost greater than the retail price of simply sending me a new one. This is quite utterly ridiculous and makes no sense.
All of the above is not customer centric, is not acceptable and needs to be resolved quickly. Ive repeatedly contacted you and all this this being without proper control of my heating. This entire process has caused me considerable inconvenience and distress. If you charge me as threatened in 6 days time, you will also be harming me financially.
Please can someone sort this out ASAP.
Regards
Dan
