Second Nest Thermostat

[LWheeler]

We have installed a second nest learning thermostat in our home  We have it set up connected to WiFi and working but we can't get it to connect to the Nest App and show up in the app  What can we do to get it to connect to the app?  Thanks for any help  Leslie

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[Jake]

Hey LWheeler,

I just wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[LWheeler]

No my problems have not been resolved  Another poster on this site responded with a solution to add the thermostat to the nest app as a second home ie main home and then add a second location for the upstairs  This worked as far as getting the thermostat on the app BUT it is not functioning as it should ie two thermostats for the same home working together  I have well over $400 invested in these thermostats and would like a resolution to this problem  Is there a solution?  Thank you

[Jake]

Hey LWheeler.

I am sorry to hear you are still having trouble. Just to double-check, you are trying to get both thermostats to control the home at the same time?

Nest thermostats in the same home don’t share temperature schedules. Each Nest thermostat learns a separate schedule for the zone that it controls. I did find a helpful article that provides a little more detail on that. Please let me know if that helps, as I want to ensure you are good to go. 

Best regards,

Jake

[LWheeler]

I understand HOW they are supposed to work and I know they work independently of each other but I can NOT get them loaded to the Nest app as TWO thermostats for a 2 story house with one being designated as downstairs and the second designated as upstairs in the SAME home. This is what I want to do and, as I understand it, this is how they are supposed to work. I want to talk to someone who can tell me how to accomplish this 

[LWheeler]

I had already read the article you shared and that is no help at all except to highlight the fact that they DO NOT work as marketed

[Jake]

Hey LWheeler,

Apologies for the frustration. I am not an electrician or HVAC professional. I would recommend having a Nest Pro come out and take a closer look at your system. They would be able to set up the device's and ensure everything is working properly. Please let me know if you have any other questions from here, as I would be happy to take a closer look.

Best regards,

Jake

[Jake]

Hey LWheeler,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake