Faulty nest Heat Link

[Brian2020]

Hi,  my nest showed a fault today after a few years of no problem, the thermostat was saying it can’t connect to the heat link. I checked the heat link it was no showing the green light, i tried to reset but it hasn’t worked. Is my heat link faulty, if so can i buy a replacement and who from,

regards,

Brian

[DragosC]

Thanks for letting us know and we're sorry to hear that, @Brian2020

Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer the following questions:

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)

Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?

[DragosC]

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted.  
 

[AndaD]

Hi @Brian2020, just checking in. Is there everything alright with your device at the moment? Keep me posted. 

[DragosC]

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!