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Heat link not working h71

Clares5
Community Member

I turned off my heat link when I went on holidays for 2 weeks and I have come back to having now power on it. The boiler is working and Wi-Fi is fine but can’t get it working. Can you please advise me

 

1. What type of Nest thermostat do you have? I have 3rd generation nest learning thermostat with stainless steel ring
2. When was it installed? It was installed in March 2021
3. Did the issue happen during installation or after installation? No

Was it installed by a Nest Pro or by a regular installer? It was installed by a engineer with my gas boiler with electric ireland 
4. Are there any lights on the Heat Link?no there is no lights

Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode? No it doesn’t activate 
5. Have you had any recent power cuts in your area? If yes, has the power been restored? None that I know of but was on holidays for 2 weeks and turned it off during this time 
6. Have you recently had service or maintenance on your electrical, plumbing, or heating system? No
7. Have you tried any troubleshooting steps before contacting us? Yes 

8. How many thermostats do you have? 1

7 REPLIES 7

Vickyb
Community Member

Mine has suddenly lost power as well. No light on the unit, tried powering off but nothing

AndaD
Community Specialist
Community Specialist

Hello there @Vickyb and thank you for letting me know. No worries — help is here. Would you mind completing the same template as it will help us understand the situation better:

 

1. What type of Nest thermostat do you have? 
2. When was it installed? 
3. Did the issue happen during installation or after installation? 

Was it installed by a Nest Pro or by a regular installer?
4. Are there any lights on the Heat Link?

Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode? 
5. Have you had any recent power cuts in your area? If yes, has the power been restored?
6. Have you recently had service or maintenance on your electrical, plumbing, or heating system?
7. Have you tried any troubleshooting steps before contacting us?

8. How many thermostats do you have?

 

AndaD
Community Specialist
Community Specialist

Hi there @Clares5 and thanks for reaching out. You did a great job in troubleshooting. Let's check on this — what country are you located in? 

Clares5
Community Member

Hi I am in ireland

DragosC
Community Specialist
Community Specialist

Thank you very much for letting us know. We've sent you an email. Please follow the instructions from it and let me know when you've done it. 

AndaD
Community Specialist
Community Specialist

Hi there again, @Clares5

 

I just want to check if you had a chance to check the email my colleague sent. Let me know.

DragosC
Community Specialist
Community Specialist

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!