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Help

First generation thermostat

Papy1960
Community Member

a week ago

I am trying to get a coupon to replace my first gen thermostat, Google is taking me on the merry go round,

looks like there doing everything to avoid helping

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1 REPLY 1

AndersC
Community Specialist
Community Specialist

Thursday

Hi @Papy1960,

 

Thank you for posting in the community. I'm sorry to hear you're having difficulty obtaining the promotional discount to replace your Nest Learning Thermostat (1st gen). I understand the importance of reaching support to find a solution. I'm here to help.

Could you please confirm if your thermostat is still associated with your account and if you can still control it through the Nest or Google Home app?

In case you were unable to locate the promo code, could you please check your spam or junk folders? The emails are occasionally filtered there.

Please keep me posted. I'll be waiting for your response.

 

Regards,

Anders

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