I can't open my nest app I put the email in and password in but it is wrong. Iv gone down the forgotten password route and clicked the forgotten password button and put my email in but have not received a resets password email. It's a ios app and a 2nd gen learning thermostat. Can someone please help.
I'm sorry to hear you're having issues signing in to your Nest account. I'd be happy to take a look into this for you.
I did find a helpful article with some troubleshooting steps for Nest app sign-in issues. Please let me know if that helps or if the issue still persists.
We appreciate your help here, @Markjosephp. @Welshgog, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
