Forgot pin to thermostat no wifi access

[Jimmy_T]

Hi,

I’ve forgotten my password to unlock the thermostat and have no access to wifi to unlock on the app, I can see the techinalinfo file when connected to a laptop. 

[Jenelyn_O]

Hi Jimmy_T,

Thanks for reaching out and for being a step ahead of us — I'm sorry for the delay.  Please fill out this form, as I'll hand it over to our team for more options. Please let me know once you're done. 

Best,

Jenelyn 

[Jenelyn_O]

Hello Jimmy_T,

Checking in if you were able to fill out the form. Please let me know once you're done. 

Thanks,

Jenelyn

[EmersonB]

Hi everyone,

@Jimmy_T, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
I appreciate the help, Jenelyn.
 
Regards,
Emerson