Forgotten both email and password

[Vic2]

Hi.. I set up a new email when I had the nest installed. I’m now completely locked out of my nest app. I would really appreciate help?

Thanks in advance 

[aatienza]

Hey Vic2,

Thanks for reaching out. Try the steps below on how to reset your Nest Account password and let us know how it goes.

1. Open the Nest app or visit https://goo.gle/2qjvVSU.
2. Tap Sign in with Nest Forgot Password.
3. Enter your email address Reset password.
4. You’ll receive an email to reset your password.

If you've enabled 2-step verification, you’ll need to verify your account to reset your password. 

If you don't get the password reset email:

• Double check that you entered the email address that you used to sign up for your account.
• Double check that you use a Nest Account, not a Google Account.
• Check your spam email folder.

Thanks,

Archie

[Vic2]

Hi Archie

Thank you for your reply. I can’t remember the email used for setup, it was a new one I set up specifically for the Nest app. As a result, I can’t sign in.

I’m unable to use my app or set any heating etc.

I would really appreciate some advice?

Thanks

[Jake]

Hey there,

I wanted to follow up and see if I could be of any help. If you don't remember the email used, I would recommend using the troubleshooter here. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[EmersonB]

Hello everyone,

@Vic2 just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Archie and Jake.

Best,
Emerson