Furnace filter replacement reminders

[zumienz]

The thermostat has stopped notifying me when it's time to replace the filter. I have been using the thermostat since 2017 and I had no issues with the reminders until maybe late last year (winter time), I noticed it didn't remind me when it was time to replace the filter. So I reviewed the settings and I couldn't find anything wrong, I thought it was a glitch or something. So I replaced the filter and reset the timeline on the thermostat, but it didn't resolve the issue. 

[janthadeus]

Hi zumienz,

Thanks for reaching out! I can understand the importance of being notified when it's time to replace our filter. Thanks for trying. Please reach our Nest Thermostat support team to help you with this. Request a call back using our contact us form.

Thanks,

JT

[janthadeus]

Hi zumienz,

Just checking in to see if you still need help with this. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 
 

Regards,

JT

[zumienz]

I'm not 100% sure - the customer service recommended me to do the factory reset. I won't know if the solution is successful or not until it's time to replace the filter, which will be a few months later. 

[MelbaDT]

Hey there, 

We understand but this should not be the least of your worries. If after a few months, the last step will not resolve your concern, you can just create a new thread using the same Gmail account you used here and we'll be able to go through the conversation history.

Best, 

Melba

[MelbaDT]

Hey zumienz, 

It's us again — I wanted to check back in should you have further questions here. Let us know by replying to this thread. 

Best, 

Melba

[zumienz]

No I'm good for now, you can go ahead and close this thread. 

[MelbaDT]

Hey there, 

Understood — we'll lock this thread after a day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba