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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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  • 5 kudos

Please help me. Where I have to connect W2 wire?

My 0ld thermostat has wires connected to R G Y W W2.I am trying to replace my old one with Nest Thermostat. My Nest has 6 sockets R, G, Y, W, C, OB. It does not have W2. Should I connect W2 into Nest OB? Or my nest is not compatible with my old therm...

kyounghwan by Community Member
  • 3832 Views
  • 18 replies
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Only C and W wires, will it work?

Hello, I have a baseboard with a relay Rc840T-240. I have an old thermostat 24v connected to the relay. I only have two wires at the thermostat and according to the relay, I have C and W. I understand that W is for heat and C is for the power, so I g...

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Math_Dube by Community Member
  • 517 Views
  • 9 replies
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Nest Thermostat 2020 showing wrong temperature.

So I recently purchased three nest thermostats to install in the house. I also purchased an adapter to provide c wire voltage. My first two installs went perfect and operate flawlessly the third one has an extremely strange problem that Google senior...

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Aegius by Community Member
  • 553 Views
  • 10 replies
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No connectivity, but Wi-Fi working???

Help! New Nest thermostat was working around 15 hours. When it felt cold in my home, I checked it. It was unresponsive. The Google App said offline. Wi-Fi was working. Also, put in new batteries. No heat. I’m not at home till Friday. What can I do re...

Reg21 by Community Member
  • 211 Views
  • 3 replies
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Heat link dead

Heat link has no lights at all . Tried recommended resets to no avail. Tried recharging the heat link with no success. Please help.

Buster64 by Community Member
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  • 2 replies
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Resolved! Nest Sensor unable to add to account

Hi,recently reset my nest thermostat. Once it was reconnected to my wifi and working through the app I have been unable to add the 3 temp sensor back.They all have new batteries. I have removed the batteries for over 1 hour. I have restarted the ther...

Can't connect to wifi

My nest has been successfully installed and working for about 3 years. But suddenly it no longer connects to my WiFi. Nothing has changed everything is in the same place.I have reset the router, the thermostat, removed from the nest app. I have put W...

ZizzyJane by Community Member
  • 436 Views
  • 8 replies
  • 0 kudos

Critical Notifications

I am trying to set my Nest ap on my iPhone to allow for critical drops in temperature while I am away. Once through the Settings to Notifications, nothing is listed for me to select other than, Nest Home Report....which isn't what I need. Please advi...

Nest Thermostat Support Form

Hi everyone! I’ve been seeing lots of posts about the Nest learning thermostat not seeing wifi networks. My Nest worked for about a year and then suddenly couldn’t see ANY wifi networks when the rest of the house is working. Resetting doesn’t work an...

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