2 weeks ago
I just tried to sign into my Nest account and found that both of my generation 1 thermostats have disappeared. I thought that was supposed to happen on October 25. Is there a reason for this?
2 weeks ago
@FSvensson Is it possible you've signed in with a different account than the one they were setup with, or perhaps you're looking at a different home structure?
If you go to Settings on the thermostat, do they still show as connected to the app/account?