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Gen 1 thermostats disappeared

FSvensson
Community Member

I just tried to sign into my Nest account and found that both of my generation 1 thermostats have disappeared.  I thought that was supposed to happen on October 25.  Is there a reason for this?

1 REPLY 1

David_K
Diamond Product Expert
Diamond Product Expert

@FSvensson Is it possible you've signed in with a different account than the one they were setup with, or perhaps you're looking at a different home structure?

If you go to Settings on the thermostat, do they still show as connected to the app/account?